PRIVACY POLICY
Effective Date: 24 February 2025
Last Updated: 01 August 2025
Smart Leads LTD ("Smart Leads," "we," "us," or "our") is committed to protecting the privacy of our clients, users, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand) and, where applicable, international privacy standards such as the GDPR.
1. WHO WE ARE
Smart Leads LTD is a New Zealand-based digital marketing agency providing services such as website design, advertising campaign management, lead generation, and CRM automation. Our office is located at:
Smart Leads LTD
12 Hazel Glen, Bayview, Auckland 0629
Email: info.smartleads@gmail.com
Website: https://www.smartleadsagency.com
2. INFORMATION WE COLLECT We may collect the following types of personal and business information:
Name, email address, phone number, and job title;
- Business name, address, and website URL;
- Information submitted through forms, surveys, or bookings;
- Lead and advertising data related to client campaigns;
- Billing and payment information;
- Website usage data (e.g., IP address, browser type, device information);
- Communication history and feedback.
3. HOW WE COLLECT INFORMATION Information is collected through:
- Direct interactions via email, phone, or web forms;
- Lead forms submitted on our or third-party platforms (e.g., Facebook, Google);
- Analytics tools such as Google Analytics or Meta Pixel;
- CRM systems and advertising platforms when managing campaigns on your behalf.
4. HOW WE USE YOUR INFORMATION We use your information to:
- Provide, manage, and improve our marketing services;
- Customise advertising strategies and content;
- Communicate with you about your campaigns or account;
- Process payments and manage invoices;
- Analyse campaign performance and generate reports;
- Comply with legal obligations.
- We do not sell or rent your personal information to third parties.
5. SHARING YOUR INFORMATION We may share your information with:
- Third-party service providers who assist in delivering our services (e.g., Meta, Google, CRM platforms);
- Our employees, contractors, and advisors who require access to fulfil their duties;
- Legal authorities, if required to comply with laws or legal processes.
- All third parties are required to protect your information and use it only for the intended purpose.
6. DATA STORAGE AND SECURITY
We store your data securely using encrypted and access-controlled systems. We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. However, no internet-based service can be completely secure, and you provide your information at your own risk.
7. INTERNATIONAL DATA TRANSFERS As we work with clients and service providers globally, your information may be transferred and stored in jurisdictions outside New Zealand. In such cases, we ensure that adequate data protection safeguards are in place.
8. RETENTION OF DATA We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal and reporting requirements. You may request deletion of your data at any time, subject to contractual or legal obligations.
9. YOUR RIGHTS Under the Privacy Act 2020 (and GDPR, where applicable), you have the right to:
- Access your personal information;
- Request correction or deletion of your data;
- Object to or restrict processing of your information;
- Withdraw consent where applicable.
To exercise these rights, please contact us at info.smartleads@gmail.com
10. COOKIES AND TRACKING TECHNOLOGIES We use cookies and similar tracking tools to improve website performance and user experience. You may disable cookies through your browser settings, but some features of our website may not function correctly as a result.
11. LINKS TO THIRD-PARTY SITES Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before providing any personal information.
12. CHANGES TO THIS POLICY We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website or by direct notice. Continued use of our services constitutes acceptance of the updated policy.
13. SMS COMMUNICATIONS AND OPT-IN If you provide your mobile number and opt in, Smart Leads LTD may send you SMS messages related to your enquiry, booking, appointment reminders, account updates, and support. Marketing messages (if any) are only sent where you have separately opted in. Message frequency may vary. Message and data rates may apply.
How we collect SMS consent: Consent is collected via clear opt-in language on our web forms and booking pages using an unchecked checkbox, or where you text us first. SMS consent is not required to purchase services.
Opt-out: You can opt out at any time by replying STOP.
Help: Reply HELP for help, or contact us at info.smartleads@gmail.com
14. MOBILE INFORMATION SHARING No mobile information (including phone numbers and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers that help us deliver messaging and customer support (for example, SMS platforms and CRM providers), strictly to provide the service.
15. CONTACT US If you have any questions or concerns regarding this Privacy Policy or the
handling of your information, please contact:
Smart Leads LTD
12 Hazel Glen, Bayview, Auckland 0629
Email: info.smartleads@gmail.com
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